Stellah Kalunda

The General Manager of Urban Wheels is responsible for managing the company’s day-to-day activities while ensuring operational efficiency, customer satisfaction, and revenue growth. This role coordinates across departments including fleet operations, customer service, sales, and administration to ensure all functions work seamlessly. The General Manager monitors performance metrics, manages staff, enforces operational standards, and resolves operational challenges as they arise. By maintaining high service quality and efficient processes, the General Manager plays a key role in delivering reliable, professional, and customer-focused mobility solutions under the Urban Wheels brand.